Green Bike support is available 24 hours a day, 7 days a week. Visit our Help Center to submit a request for help. You can also email customerservice@gmail.com 

The fastest way to create a Green Bike account on the app is by using Apple Sign-In (on iOS) or Google Sign-In (on Android).

If you signed up to ride with Green Bike using your phone number, you must be able to receive text messages on that number. Make sure you don’t have an SMS blocker on your device and that you are in an area with good reception. If you do not receive the verification message within one minute, you can request the code to be resent.

To close your Green Bike account, please submit a request by email and we will assist you as soon as possible.

When contacting us, please provide:

• The email address associated with your account
• The reason you want to close your account

You must be the legal age to enter into binding contracts. For most countries, this means you need to be 18 years or older to ride Green Bike scooters. In most countries, you can be 16 years or older for our non-electrical bikes.

To start a ride:

1. Locate a Green Bike vehicle on the map in the app or on the street.
2. If you’ve located a vehicle on the map, tap “Reserve” to hold it for you while you walk to it
   • If one-tap ride start is available, you’ll see a “Start Ride” option on the screen when you get close to your vehicle
   • If you don’t see the “Start Ride” option, you can tap the “Scan to Start” button and scan the QR code on the reserved vehicle to start your ride. 
3. If you’ve not reserved your vehicle, tap the “Scan” or “Scan to Start” button and scan the QR code on the reserved vehicle to start your ride.

If you have any issues starting your ride, the following troubleshooting options may help.

Troubleshooting:

• QR Code is damaged/unreadable: You can enter the plate number from the vehicle on the app to start your ride.
• QR Code can’t be read but is not damaged: Tap the flashlight icon on the QR scan screen before attempting to scan the QR code
• The plate number is damaged/unreadable: Please find an alternate vehicle while we fix the issue on this one
• The app shows an error:
  • If the error is because of a vehicle issue, our team is aware of it and they are on the way to retrieve it. Please try again with a different nearby vehicle.
  • If the error is due to a missing payment method, insufficient balance, or a pre-authorization failure, add or update your payment method. Once you have updated your information, try again.

1. Place one foot firmly on the baseboard.
2. Use your other foot to push off against the ground a few times.
3. Once you’ve gained some speed, press down on the throttle near your right thumb to accelerate.

We recommend you familiarize yourself with the throttle to understand how to adjust your speed. To slow down, squeeze the hand brake.

Ending a scooter ride

1. Park the scooter in a designated parking spot.
2. Tap Lock on the app and follow the instructions.
   • You may be asked to take a photo showing that the vehicle is parked correctly. 

Parking

Do not park in locations that are not permitted, which include, but are not limited to:

• Wheelchair ramps
• The middle of bike or pedestrian pathways
• Hospital entrances
• Fire stations
• Inside gated communities

You must end your ride via the app to stop getting charged for the ride. For information on how to end your ride, refer to How do I end my ride? 

If you’re planning to step away from your vehicle (e.g. running an errand), you can pause your ride to ensure that no one else can use the vehicle. 

When a ride is paused, you’ll continue to get charged. The price for a pause is displayed to you when you tap on the “Pause” button during a trip  

Pausing your ride

1. Open the Lime app
2. Click on Pause in the app and follow the instructions shown
   • In vehicles where helmets are provided, you may get asked to return your helmet during the pause.

To resume your ride, tap Resume in the app to start riding again.

There may be a few reasons you are still getting charged. Check the following:

• Make sure you ended your ride correctly. Once locked, you will hear a tone and receive confirmation in the app.
• Wait at least one minute for the ride to finish processing after you lock the vehicle.
• Make sure your phone has good cellular data and/or Wi-Fi connection.
• Try closing and restarting the app.

If you still have issues after following the above steps, please contact Customer Support by email.

If you are having difficulties scanning the QR code or get an error message, try these troubleshooting steps:

• QR Code is damaged/unreadable: You can enter the plate number from the vehicle on the app to start your ride.
• QR Code can’t be read but is not damaged: Tap the flashlight icon on the QR scan screen before attempting to scan the QR code.
• Plate number is damaged/unreadable: Please find an alternate vehicle while we fix the issue on this vehicle.
• App shows an error:
  • If the error is because of a vehicle issue, our team is aware of it and they are on the way to retrieve it. Please try again with a different nearby vehicle.
  • If the error is due to a missing payment method, insufficient balance, or a pre-authorization failure, add or update your payment method. Once you have updated your information, try again.