How much does an Annual Membership cost?
The current cost of an Annual Membership is $195 paid in full for the year, or $30 per month.
Can I pay for my Annual Membership in installments?
We offer a monthly billing option. It’s $30 per month.
How do I sign up for an Annual Membership?
You can sign up for an Annual Membership through this website. Please see the Annual Membership page for more details and choose the membership type you’d like (pay in full or monthly payments).
When does my membership begin after I sign up?
Your Annual Membership starts immediately upon purchase and you can start riding right away – you don’t need to wait for your bike card to arrive in the mail! Just go to the kiosk at the end of any Green Bike station, select “Rent a bike” and insert the credit card that is associated with your account. We’ll be able to identify you as a member and give you a one-time-use ride code. Once you get a ride code, type it into the keypad on a dock with an available bike to unlock the bike. To ride again before you get your bike Card, insert the same credit card to get a new ride code.
When will I get my bike card?
If you signed up for an Annual or Monthly Membership through the Green Bike website, you will receive a membership bike card in the mail in approximately 5 business days. If you don’t receive it, please contact Customer Service.
You don’t have to wait for your key to start using your Annual or Monthly Membership – you can ride right away! Just go to any Green Bike kiosk and insert the credit card associated with your account to get a one-time-use ride code. (Don’t worry, you won’t be charged again.) Once you get your ride code, type it into the keypad on a dock with an available bike to unlock the bike. To ride again, insert the same credit card to get a new ride code.
How do I activate my bike card?
When you receive a new bike card, you must activate it before you can start using it. Log into your account online and click the link to activate your bike card. You’ll need the ID code on your bike card, which can be found right below the barcode. If you have any trouble, please contact Customer Service.
How do I take a bike out with my bike key?
Insert your bike card into the slot in the dock – the light on the dock will turn yellow momentarily, and then green. When the light turns green, it means your bike is unlocked and you can pull the bike out from the dock. If the light turns red, remove your key, wait for the light to go out, and try again.
If you’re inserting your card all the way into the slot but not getting any light at all, make sure that you have activated your card first. If you have already activated your card and you’re still having trouble, please contact Customer Service.
Can I ride even if I don’t have my bike card?
Yes, you don’t need your bike card to ride! If you haven’t received it yet or forgot to bring it with you, go to the kiosk at the end of any Green Bike station, select “Rent a bike” and insert the credit card that is associated with your account. We’ll be able to identify you as a member and give you a one-time-use ride code. Once you get a ride code, type it into the keypad on a dock with an available bike to unlock the bike. To ride again, insert the same credit card to get a new ride code.
How many rides can I take as a member?
You can ride as many times as you want while your membership is active! The first 45 minutes of each ride are included in the Annual or Monthly Membership cost. If you keep a bike out for longer than 45 minutes at a time, extra usage fees apply.
What are the fees for rides longer than 45 minutes?
If you keep a bike out for longer than 45 minutes at a time, you will be charged an extra $5 for additional 30 minutes. For example: if you keep a bike out for 60 minutes, you will be charged a $10 usage fee. If you keep a bike out for 90 minutes, you will be charged a $15 usage fee. If you keep a bike out for 2 hours, you will be charged an $20 usage fee.
How do I know if I’ve incurred usage fees?
If you’ve incurred any usage fees during a given month, we’ll send you a billing statement and charge your card on file on the 1st of the month. You can check your Billing Statements at any time. If you’d like to be notified every time you incur a usage fee, you can opt into the email notification by going to Account Summary and clicking on the “Manage notifications” link.
Why do I need to keep an active credit card on file?
Every member must have an active credit card on file in case any additional usage fees are incurred for rides over 45 minutes or for lost bikes. Please see the Annual and Monthly Member page for more details about usage fees. If your billing information or address changes, or if your credit card is going to expire soon, please log into your account and update your Billing Info.
Can I lend my bike card to someone else?
No, Green Bike memberships cannot be shared and are not transferrable. If we suspect that you are sharing your membership or if we find any suspicious activity, your account will be suspended and your card will be deactivated.
Can I take out more than one bike with my bike card?
You can only take out one bike with your Annual or Monthly Membership.
How do I renew my Annual or Monthly Membership?
When you sign up for a new Annual or Monthly Membership, you are automatically enrolled in auto-renew to make sure there are no interruptions in your service. We will bill your card on file two days before your membership is set to expire. If you have never turned off auto-renew, you don’t need to do anything to enjoy another year of Green Bike!
If you have turned off auto-renew in your account settings, you will have to manually renew your membership. Log into your account and click on “Renew membership” – you can do this up to 60 days before your membership is set to expire.
Is there a security deposit for annual members?
No, there is no security deposit for Annual Members. But you must keep an active card on file in case any usage fees are incurred for rides over 45 minutes or lost bikes.
Does Green Bike have corporate memberships?
Yes, Green Bike offers subsidized memberships for corporate partners! These can include companies, universities or residential buildings. To learn more and see if you’re eligible, please visit the Corporate Membership page. To see how to enroll your company, please see the information on our Corporate Program or contact us
How do I unsubscribe from emails?
If you no longer want to receive promotional emails from Green Bike, please click the “unsubscribe” link at the bottom of a Green Bike email. Or you can click “update subscription preferences” to choose which types of emails you’d like to receive. To opt out of the Ride Close and Usage Fee email alerts, you must log into your account and select “Manage notifications.” Please note that you cannot unsubscribe from important servicing emails about your Green Bike account.